Shipping policy
After receiving your order confirmation email, standard orders will be processed within 1–3 business days, excluding weekends and public holidays.
Hegen By Me orders are made to order and will take approximately 10–15 business days to process, excluding weekends and public holidays.
You will receive an email notification with tracking details once your order has been shipped.
Local Delivery
Complimentary local delivery is available for orders over S$50 within Singapore. For orders below S$50, a flat local delivery fee of S$5 applies.
You will receive an email notification with tracking details once your order has been shipped.
In-Store Pickup
Enjoy complimentary local pickup at our Hegen Experiential Store. After placing your order and selecting in-store pickup at checkout, the standard processing timeline for your order type will apply. You will receive an email with collection instructions once your order is ready.
In-store pickup is available from 10:00 AM to 5:00 PM on weekdays, excluding public holidays. Please call us at 6842 5885 in advance to confirm staff availability, especially during lunch hours.
Please present your order confirmation email upon collection.
International Shipping
We offer international shipping to most countries. You may check on your country's shipping availability at checkout.
Shipping fees will be calculated and displayed at checkout.
Your order may be subject to import duties, taxes, or other charges, including VAT, once it reaches the destination country. These charges are determined by the local customs authorities and Hegen is not responsible for any applicable import charges.
How Do I Check the Status of My Order?
Once your order has been shipped, you will receive an email notification containing a tracking number that you can use to check its delivery status. Please allow up to 48 hours for the tracking information to become available.
If you have not received your order within 5 days of receiving your shipping confirmation email, please contact us at cs@hegen.com with your name and order number, and our team will look into it for you.
Damaged Orders
If your order arrives damaged, please contact us as soon as possible at cs@hegen.com. Kindly include your order number and photographs showing the condition of the item and its original packaging.
Each case will be reviewed individually, and we will do our best to work towards a satisfactory resolution.
For further assistance, please contact us at cs@hegen.com.
