You can redeem your points for discounts on future purchases. For example, 50 points can be applied for a $0.50 discount. Available redemption options can be viewed on the Hegen Rewards page.

Points can be earned through qualifying activities such as signing up or creating an account, placing orders, writing reviews, or following us on Instagram. Each activity earns a specified number of points.

Yes, points are valid for 12 months. Kindly redeem them within this period to maximise your rewards.

Points are awarded based on the total amount spent on Hegen.com. Members earn 1 point for every $1 spent, Premium members earn 2 points, and VIP members earn 6 points for every $1 spent.

If a product is returned, the points earned from that purchase will be deducted from your account. Please refer to our return policy for more details.

Pick Your Savings lets you convert your loyalty points into a single discount voucher based on how many points you choose to redeem.

The conversion rate is:

50 Points = $0.50 Discount

You can redeem in multiples of 50 points and customise the amount you’d like to spend, as long as you have sufficient points in your account. For example:

- 50 points = $0.50 off
- 500 points = $5.00 off
- 1,000 points = $10.00 off

Please note that this voucher:

- Is not stackable with other discount codes or promotions
- May be subject to an expiry date
- Must be applied at checkout before payment