Assembly
How to assemble a Hegen Feeding Bottle?

Step 1: Before feeding, gently squeeze the anti-colic air vent to ensure it is open.

Step 2: Place the Collar over the Teat, ensuring that the Hegen logos on both items are aligned.

Step 3: Pull the Teat through the Collar until it is snugly fitted.

Step 4: Turn the Collar up and press on all four undersides of the Teat to ensure that it is fully secured.

Step 5: Place on the Transparent Cover for hygiene purposes.

Step 6: Press-To-Close ™ to assemble the PPSU bottle to the Feeding Head (the assembled collar, teat and transparent cover).

For a leak-free experience, tighten the collar by turning it clockwise to secure the bottle.

Now your bottle is ready for use!

How to assemble a Hegen Storage Container?

Step 1: Fit the grey silicon seal over the Storage Lid. Ensure that all four sides of the seal is sitting snugly on the grooves of the lid.

Step 2: Press-To-Close™ to assemble the PPSU bottle to the Storage Lid

For a leak-free experience, tighten the collar by turning it clockwise to secure the bottle.

Now your bottle is ready for use!

Help! How do I differentiate the teats?

There are currently 5 different types of teats for you to choose from!

In order to identify the teats, you may look for the number that is embossed on the right-hand corner of the teat beside the anti-colic vent. The number will indicate the type of flow the teat is based on the representation chart below:

"0" represents the Extra Slow Flow Teat"

"1" represents the Slow Flow Teat

"2" represents the Medium Flow Teat

"3" represents the Fast Flow Teat

"Y" represents Thick Feed Teat

Why do I need to lock the bottle?

Great question! In order to have a leak-free experience, it is important to lock the bottle prior to feeds as the incomplete closure of the bottle may allow liquids to escape. This will also be useful when warm milk (breastmilk or powdered milk) is administered as there may be a built-up of air pressure pushing liquids out of the bottle.

To secure the bottle, gently twist the collar/lid in a clockwise direction and you are all set!

How do I assemble and remove the food storage converter?

In order to assemble the food storage converter, gently insert the converter into the Hegen 5oz/150ml PPSU bottle. To remove, ensure that all items in the converter have been emptied before gently pulling upwards to disassemble it from the bottle.

How do I connect and disconnect my storage containers?

The containers can be connected by snapping on the interconnecting buttons found on the Storage Lids. Do ensure that you connect the male and female buttons together until a “click” sound is heard.

Gently lift the storage container to disconnect the container. Kindly refrain from pulling or tugging the storage lids as that may damage the interconnecting buttons.

Usage
How often should I replace my bottles and/or storage containers?

As a general guide, we would recommend making a replacement every 6 months or at signs of wear and tear. For the other silicon plastic parts (i.e. the teat and grey seal), it is recommended to replace them every 3 months or at signs of wear and tear.

As we are all about sustainability and repurposing, we are happy to share that although you may not be using the bottles for milk feeds anymore, you may convert them into snack cups or use them for other household purposes (i.e. baking, store of dry goods etc.)

For more ideas on how you can repurpose your bottles/containers, do check out our Instagram page at @hegen!

What can I use the bottles for?

The feeding bottles can be used for milk feeds as well as the administering of thickened feeds when used with the Hegen Thick Feed teat during weaning.

As your child grows, you may easily convert them into storage cups for stashing away snacks and puffs or even use them for meal prep (i.e. purees and soup stocks). Perfect for every stage of your child’s growth!

For more ideas on how you can repurpose your bottles/containers, do check out our Instagram page at @hegen!

What bottle warmers are compatible with the Hegen bottles?

With a diameter of 7cm, our bottles are compatible with most wide neck bottle warmers. You may choose to check out the specifications of the your preferred bottle warmer to ensure it is able to fit our bottles.

For portable bottle warmers, they can be compatible if it is designed with a wide screw neck.

Do feel free to reach out to us via the chat below or drop us an email at cs@hegen.com should you require more assistance on this!

Feeding
When should I progress to a faster teat flow?

If the following signs are observed, it may be an indication to progress to a faster teat flow:

  1. Baby becomes fussy or irritated while drinking
  2. Takes longer than usual to finish drinking
  3. Falls asleep mid-feed
  4. Chews or tugs the teat

As every baby feeds differently, do feel free to reach out to us via the chat below or drop us an email at cs@hegen.com should you require more assistance on this.

When should I offer a slower teat flow to my baby?

If the following signs are observed, it may be an indication to offer slower teat flow:

  1. Baby chokes or coughs
  2. Gulps or swallows hard
  3. Regurgitates a lot of milk
  4. Milk is overflowing from the sides of the mouth
  5. Refuses the bottle

As every baby feeds differently, do feel free to reach out to us via the chat below or drop us an email at cs@hegen.com should you require more assistance on this.

Cleaning
Before first use, how should I clean my bottles?

Before first use, dissemble all parts of the bottle and wash with undiluted bottle detergent and rinse in clean water thoroughly before sterilising. Depending on your preferred method of sterilisation, do ensure that the sterilising instructions of the sterilisation device should be carefully observed.

After each use, what do I clean?

As every component of the bottle comes into contact with milk, ensure that all components of the bottle are cleaned with undiluted baby bottle detergent immediately. When using a dishwasher (top rack only), avoid high-heat settings like "sanitary clean" or "heat boost" which may damage components of the bottles.

What can I use to clean my bottles?

We would highly recommend using the Hegen Bottle Brush and Teat Cleaner with undiluted baby bottle detergent to clean all components of your bottle. We would discourage the use of cleaning with a wired bottle brush as this may cause scratches to form. Chemically aggressive or abrasive cleaning agents, solvents or anti-bacterial cleaners are also not recommended as this will damage the product.

What is the recommended cleaning method?

Check out our video tutorial here for a step-by-step visual guide on our recommended cleaning method:

How often should I clean the bottles?

For hygiene and safety reasons, we would recommend cleaning the bottles immediately after every feed.

How do I remove milk or oil stains?

In order to remove milk or oil stains, do consider using undiluted baby bottle detergent with the Hegen Bottle Brush and Teat Cleaner as this would aid in the breaking down of milk fats. The stains may sometimes be hard to remove if they have been left there for a period of time.

As such, do ensure that cleaning takes place as soon as possible in order to avoid tough stains.

How do I wash the anti-colic air vent?

To wash the anti-colic vent, dispense some undiluted baby bottle detergent onto the vent and gently massage the vent horizontally and vertically for 1 min before rinsing the vent thoroughly with clean water. This will aid in breaking down any milk residue that may have been left behind from the milk feed.

Sterilising
How often should I sterilise the bottles?

As babies do not have a fully developed immune system yet, we would highly recommend sterilising the bottles and keeping them in a clean, sterile environment for the first 6 months of life. Doing so will prevent a build-up of germs and bacteria, which may cause your baby to be more susceptible to falling sick.

Once the bottles are sterilised, do avoid leaving them in the steriliser as repetitive heat treatment to the plastic parts may cause some premature aging of the product.

What methods of sterilising can I use on your bottles?

Our PPSU bottles can be sterilised via the boiling, steam, ultra-violet ("UV") and sterilising tablet method.

Is there a recommended method of sterilisation?

No, there is not! We understand that sterilisation methods differ according to one's lifestyle and personal preferences. Do feel free to choose from either one of the sterilisation methods mentioned above!

Assembly
How do I assemble the Electric Breast Pump?

To get started, do check out the step-by-step tutorial video below:

How do I assemble the Manual Breast Pump?

To get started, do check out the step-by-step tutorial video below:

Usage
How often should I replace my pump parts?

It is critical that breast pump parts are replaced regularly to maintain optimum and effective performance. As frequent use, cleaning and sterilization may cause the pump parts to wear out or become stretched out over time, this may result in a low or suction during pumping.

As a general guide, we would recommend making a replacement for your:

Valves

  • Every 4-6 weeks – if you pump more than twice a day
  • Every 2-3 months – if you pump only once a day or less

eCap & eDiaphragm

  • Every 2 months – if you pump more than twice a day
  • Every 3 months – if you pump only once a day or less

Tubings

Every 6 months or at signs that wear and tear has occurred.

Symptoms of wear and tear for tubings include:

  1. Tubings have become stretched out and slides off pump device
  2. Moisture has been observed in the tubings
  3. Tubings have become sticky

Pump Module

  • Every 6 months – if you pump more than twice a day
  • As and when needed – if you pump only once a day or less

Note: Discoloration may occur from frequent sterilization, however this does not affect the function or usability of the pump module. As such, replacements may not be necessary in such circumstances.

Cleaning
Before first use, how should I clean my pump parts?

Before first use, remove all pump parts from the breast pump box and wash them with undiluted bottle detergent. Rinse the pump parts in clean water after and proceed with your preferred method of sterilisation. Now you are all set!

After each use, what do I clean?

For safety and hygiene reasons, we would highly recommend cleaning the following after every pump session:

  • Pump module / flange
  • Valves
  • eDiaphragm and eCap / Manual Diaphragm with Stem
  • Grey silicon seal
  • Hegen Bottles

It is also encouraged to sterilise these items after cleaning in preparation for subsequent uses.

Note: The silicon tubings and the Electric Breast Pump device do not need to undergo washing as they do not come into contact with milk.

What can I use to clean my pump parts?

We would highly recommend using the Hegen Bottle Brush and Teat Cleaner with undiluted baby bottle detergent to clean the pump module, grey seal, eCap and eDiaphragm. As the valves are delicate, we would highly encourage you to gently massage them with your fingers using undiluted bottle detergent to break down any milk residue.

We would discourage the use of cleaning with a wired bottle brush as this may cause scratches to form. Chemically aggressive or abrasive cleaning agents, solvents or anti-bacterial cleaners are also not recommended as this will damage the product.

How do I remove milk stains?

In order to remove milk, do consider using undiluted baby bottle detergent with the Hegen Bottle Brush and Teat Cleaner as this would aid in the breaking down of milk fats. The stains may sometimes be hard to remove if they have been left there for a period of time.

As such, do ensure that cleaning takes place as soon as possible in order to avoid tough stains.

Sterilising
What methods of sterilisation can I use on your pump parts?

Our pump parts can be sterilised via the boiling, steam, ultra-violet ("UV") and sterilising tablet method.

Is there a recommended method of sterilisation?

No, there is not! We understand that sterilisation methods differ according to one's lifestyle and personal preferences. Do feel free to choose from either one of the sterilisation methods mentioned above!

What parts can I sterilise?

You may be glad to know that every item of the Manual and Electric Breast Pump can be sterilised, except for the Electric Pump Device.

Depending on your preferred method of sterilisation, do ensure that the sterilising instructions of the sterilisation device should be carefully observed.

How often should I sterilise the pump parts?

As babies do not have a fully developed immune system yet, we would highly recommend sterilising the bottles and keeping them in a clean, sterile environment for the first 6 months of life. Doing so will prevent a build-up of germs and bacteria, which may cause your baby to be more susceptible to falling sick.

Once the bottles are sterilised, do avoid leaving them in the steriliser as repetitive heat treatment to the plastic parts may cause some premature aging of the product.

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