RENTING THE HEGEN ELECTRIC BREAST PUMP


Curious to know if the Hegen Electric Breast Pump suits you?

Now, you have the option to rent it from us and try it out first.







WHY RENT?



Rental Product Unique Selling Points USP





RENT-A-PUMP PACKAGES




Rental 30 Days S$180
Rental 90 Days S$270
Rental 180 Days S$360



Like it after trying?



Own your NEW personal Hegen PCTO™ Double Electric Breast Pump (SoftSqround™) by topping up S$270 anytime during your rental period.



Rental Retail Plan S$490
Rental Conversion Plan S$450



Rental Pump Image left
Rental Pump Image left






HOW IT WORKS





How It Works. Rental How-To Rent Guide




Curious to know if the Hegen Electric Breast Pump suits you?

Now, you have the option to rent it from us and try it out first.






QUESTIONS YOU MAY HAVE


How much does it cost to rent the Hegen Electric Breast Pump?

The rental cost per month differs based on the rental duration:

  • 30 days rental - S$60
  • 90 days rental - S$150 (i.e. S$50 / month)
  • 180 days rental - S$240 (i.e. S$40 / month)

Your breast pump rental can come with a brand-new set of Hegen Electric Breast Pump accessories priced at $120 exclusively for rental customers (optional). They are yours to keep even after the rental period.

Here’s an example to illustrate the rental costs:

If you would like to rent the Hegen Electric Breast Pump for 3 months and get a new set of accessories, you will pay S$270 upfront in total - S$150 for the rental and S$120 for the new breast pump accessories.

Can I extend the rental period for my pump?

You can decide at any time during your rental period to extend your rental. You can access your Hegen Rent-A-Pump order invoice from your account on Hegen.com to process your rental extension request (click here for our guide on how to book your rental extension). Rental extensions will be charged at the same rate, i.e. between S$40-S$60 a month, depending on rental duration.

Alternatively, if you prefer to own a Hegen Electric Breast Pump after enjoying the rental experience, you can also purchase a brand new Electric Breast Pump device at S$270. Similarly, this can be done from your Hegen Rent-A-Pump order invoice from your account on Hegen.com (click here for our guide on how to purchase your Hegen Double Electric Breast Pump device only limited to one purchase for each rental user).

What is included in the Breast Practice Workshop Add-On?

The Breast Practice Workshop is a group workshop, conducted virtually online, that is designed to equip our users with the necessary knowledge to kickstart their breastfeeding journey. We would encourage you to attend the workshop 4-6 weeks prior to your Estimated Due Date ("EDD"). This Breast Practice Workshop Add-on includes attendance for up to 2 pax.

If you do add the Breast Practice Workshop to your Rent-A-Pump service, our customer experience team will be reaching out to you with further instructions on how to register for the workshop purchased. Please register for your appointment within 3 months from the point of purchase or it will expire (and no refunds will be provided in such cases).

Will there be any additional charges or hidden fees?

Other additional fees of up to $270 may be charged within 2 weeks from the end of the rental period in the following cases:

  • The Hegen Rent-A-Pump Electric Breast Pump device is not returned on time at the end of the rental period (i.e. within 2 working days after the last day of the rental period)
  • The Hegen Rent-A-Pump Electric Breast Pump device is not returned in good working condition and there are physical or water damages to the device
  • The Hegen Rent-A-Pump Electric Breast Pump is not returned at all

How do I choose the correct flange size?

We would highly encourage a nipple measurement from week 35 onwards!

Refer to the Double Electric Breast Pump (SoftSqround™) FAQ section for more information on how to choose your correct flange size.

Alternatively, you can also select self-collection to enjoy a complimentary nipple size measurement service from our Customer Experience Team so that we can recommend the suitable flange size.

How will I receive my Hegen Rent-A-Pump Electric Breast Pump?

Delivery time is 1-2 working days before the start of your rental period, depending on mode of delivery.

If you have opted for free delivery, your Hegen Rent-A-Pump Electric Breast Pump order will be delivered via our appointed logistics partner. Priority Shipping will not be available for Hegen Rent-A-Pump Service. Please note for local Singapore addresses, we are unable to deliver to Jurong Island, Army Camps, Changi Airport, Tuas, and Fishery Ports, as well as to post office boxes. Extra charges will be applicable for Sentosa Island addresses. Delivery will be arranged during office hours (0900 to 1800 hours). Kindly ensure that there is a recipient to receive your items during the stipulated hours. You will incur an additional delivery charge if there is a failed delivery attempt.

If you have opted for self-collection, our Customer Experience Team will be reaching out to you 7 days before the start of your rental period to arrange for your collection appointment at the Hegen Office. Please note our office address and available appointment slots: Address: 438A Alexandra Road, Block A Alexandra Technopark, Unit #02-01 Singapore 11996 (Mon – Fri, excluding public holidays, 10AM – 12PM, 2PM – 5PM). During your collection appointment, you will also be able to enjoy a complimentary nipple measurement service conducted by our Customer Experience team if you are purchasing the Hegen Breast Pump Accessories Kit with your order.

You may contact us via the live chat below or our Contact Us page or via cs@hegen.com if you do not receive your Hegen Rent-A-Pump Electric Breast Pump before the start of your rental period.

How do I return my Hegen Rent-A-Pump Electric Breast Pump?

An email reminder will be triggered 7 days before the end of your rental period and our Customer Experience Team will be reaching out to you to confirm your return arrangements.

If self-drop-off is requested, we will confirm your appointment date and time for dropping by to the Hegen Office. Otherwise, we will confirm the details and time so that we can arrange for a courier delivery with our appointed logistics partner to pick up the Rent-A-Pump device.

Do note that for local Singapore addresses, we are unable to pick-up from Jurong Island, Army Camps, Changi Airport, Tuas, and Fishery Ports, as well as from post office boxes. Extra charges also apply for Sentosa Island addresses. Pick-up will be arranged during office hours (0900 to 1800 hours). Kindly ensure that there is a sender to deliver your device to our logistics partner during the stipulated hours. You will incur an additional delivery charge if there is a failed delivery attempt.

You can refer to this guide to help you to prepare to return your Rent-A-Pump device.

You may contact us via the live chat below or our Contact Us page or via cs@hegen.com if you have any other questions regarding the return of your Hegen Rent-A-Pump Electric Breast Pump device.




Have more questions?

Visit our FAQ page to find more common questions and answers about renting a Hegen Electric Breast Pump. You can also review our Rental Policy to read the full terms and conditions for the rental service.