Hegen bottles fit into most wideneck warmers of most leading brands. To be safe, simply measure the diameter of the relevant brands’ bottle for comparison. As a gauge, Hegen bottles measure 7cm in diameter.

Hegen bottles are a ‘softsquare’ shape made out of 4 tiny circle corners. It is ergonomically designed to be easier for babies to hold.

Yes. Hegen bottles can undergo steam, microwave and UV sterilisation. To be safe, we recommend waiting at least 15 minutes between sterilisation cycles. As our PPSU bottles are able to withstand -20'C up to 180'C in temperature; please do remember to check that your steriliser does not exceed the aforementioned temperature range.

The Hegen Polyphenylsulfone (PPSU) range is made of FDA compliant foodcontact grade and NSF certified medical grade material. PPSU is widely used in the manufacturing of medical appliances due to its superior toughness and high-temperature resistance. It combines the advantages of both glass and plastic materials; BPAfree and lightweight. PPSU is naturally ambercoloured and contains no artificial pigments. Hegen PPSU is free of BPA, BPS, Phthalates and PVC.

Hegen bottles are made out of Tritan material. Glasslike Tritan material is impact-proof and shatter-resistant. It is free of BPA, EA, AA, PVC & Phthalates. Our Tritan bottles are safe from -20C up to 110C in temperature. Hegen bottles are made out of Tritan material which is highly temperature resistant and can thus undergo boiling / freezing. To be safe, please do not exceed the aforementioned temperature range.

Tritan material being a form of plastic that has glasslike transparency makes any signs of wear and tear more visible. If oil residue (from milk or hand creams etc.) is still present on the bottle when it undergoes any heating processes such as sterilisation, permanent staining (manifesting as ‘haze marks’) may appear. To prevent any such staining, please do ensure that any residue is removed prior to sterilisation or heating in any form.

The best thing to do to prolong the usage of our bottles would be to use detergent that is not diluted to ensure that all oil residue is completely removed before undergoing any heating processes. We have found that as long as the residue is removed before heating, there should not be any permanent staining on the bottle. As your baby’s safety is our foremost concern, please be assured that the staining is purely cosmetic. The safety of the bottles are not compromised in any way and are perfectly safe to use.

Kindly note that the Hegen Tritan range has been discontinued. 

We are so happy to hear this! International standards recommend teats to be replaced every 3 months and bottles every 6 months. Hegen bottles are designed to last and can be continually evolved to meet the different needs of the growing child. You can continue to use our bottles and convert it to snack cups as your baby grows. To be safe, we recommend replacing the teats every 3 months or if there are any signs of wear and tear. Likewise, should there be any scratches or wear and tear observed on the bottles, we also recommend to have them replaced.

Hegen bottles have an extremely wide mouth and minimal parts. Furthermore, as our bottle has absolutely no ridges, undercuts or hidden corners, you can quickly clean the Hegen bottle without the need of a bottle brush, avoiding scratches on the bottle. However, if you would like to, you can certainly use a bottle brush to clean your Hegen bottle. Please do remember to thoroughly clean not just the sides but also the base of the bottle.

Yes. Our breast milk storage containers feature a silicone seal that ensures our containers are truly airtight.

At lower temperatures, materials can sometimes experience contraction and expansion at different rates. Let the containers sit in open air for awhile before opening. If you’re in a hurry, try pouring hot / warm water over the lid so that it can expand a little and loosen before opening.

All covers/lids should fit nicely with a ‘click’. Please refer to the above guidelines for the proper assembly and usage of our Hegen bottles. If this doesn’t fix the issue, please contact us at cs@hegen.com and we will do our best to help you solve this!

Hegen feeding bottles and breast milk storage containers are leakproof. If you find that your feeding bottles/containers are leaking, please check the above guidelines for the proper assembly of the Hegen teat/silicon seal. If this doesn’t fix the issue, please contact us at cs@hegen.com and we will do our best to help you solve this!

If your teat is not flowing, simply use your fingers to massage the teat and the airvent to ensure that it is not stuck closed. If this doesn’t fix the issue, please contact us at cs@hegen.com and we will do our best to help you solve this!

Simply use a pair of scissors to cut around the packaging starting from the slit opening designed for ease of use.

Yes, you need to register for an account to kickstart your first purchase with us. This facilitates subsequent purchases, and helps you track order status. If you haven't created an account, click here to create one now.

We accept payments via Stripe and Omise. 

From your shopping bag page (top right corner), type in your discount code, and click Add.

Sorry, confirmed orders cannot be amended or cancelled.

At the moment, we do not sell parts separately. However, if you have an urgent need, please contact us at orders@hegen.com and we will do our best to help you.

We'll need 1-2 working days to pack and dispatch your order via our appointed logistics partner. Delivery time is 1-3 working days, depending on mode of delivery. All goods purchased from us can only be delivered to addresses within Singapore Main Island. We are unable to deliver to Jurong Island, Army Camps, Changi Airport, Tuas, and Fishery Ports. We do not deliver outside Singapore or to post office boxes. Extra charges apply for Sentosa Island addresses.

Kindly note that we are unable to deliver to postal code(s): 417819

Track your orders here: http://www.trackmyshipment.co

For local Singapore orders: During office hours (0900 to 1800 hours). Kindly ensure that there is a recipient to receive your items during the stipulated hours.

For orders above $50, you can opt for self collection at our head office, 20 Sin Ming Lane #04-60, Midview City, Singapore 573968, Mon-Fri (10am-5pm, SGT) [excluding public holidays]. Please indicate in the comments section the date and timing of collection.

For orders below $50, you can do a walk in at our head office, 20 Sin Ming Lane #04-60, Midview City, Singapore 573968, Mon-Fri (10am-5pm, SGT) [excluding public holidays]. Please drop us a call at our Customer Service Hotline +65 6842 5885 before walking in.

Yes we can. Kindly provide hotel guest's name, room number and valid contact number. Please ensure that the name of recipient matches the name of hotel guest, and do inform hotel reception in advance. 

Kindly note that if there is a failed delivery attempt, you will incur an additional delivery charge. 

Yes we do. International orders take at least 10 working days to reach you depending on the destination specified.

Please note that all international shipments may be subject to import charges (duties, customs tariffs and goods & services taxes) which are set by the destination country. Hegen does not collect your duties and taxes during checkout and cannot predict what your particular charges may be: and in the event, you incur these additional charges, they must be rendered in order for your package to clear custom.  For more information regarding your country's customs policies, please contact your local customs office.

Track your orders here: http://www.trackmyshipment.co 

For local Singapore orders: You will incur an additional delivery charge if there is a failed delivery attempt.

Yes, tracking number is provided in a separate email by our courier service.

Alternatively, we can be provide tracking number upon request
Kindly drop us an email with your name and order reference number. 

Please use our order tracker here: http://www.trackmyshipment.co

Please use our order tracker here: http://www.trackmyshipment.co

Items that are defective and not due to regular wear and tear as deemed by Hegen, will be eligible for a 1-1 exchange on a component by component basis.

Sale or GWP items or items with missing or mishandled parts are not eligible for exchange.

Within 30 days of purchase.

1. Original receipt (with purchase within 30 days)
2. Complete set of faulty product for evaluation (do not just bring the faulty component)

Customers can come down to our office at 20 Sin Ming Lane #04-60, Midview City, Singapore 5739686, during office hours (Mon-Fri, 10am-5pm, SGT) (excluding Public Holidays) for exchange, at no additional charge.

Please contact us at orders@hegen.com or give us a call at +65 6842 5885 and we’ll do our best to help you!

We currently only accept payments made through Stripe and Omise. We will be exploring additional payment options.

For Singapore delivery addresses: Yes. You will need to pay an additional 7% of GST.

For Overseas delivery addresses: All international shipments may be subject to import charges (Duties, Customs Tariffs and Goods & Services Taxes) which are set by the destination country. Hegen does not collect your duties and taxes during checkout.