Exchange & Returns

The Hegen site is maintained with as much accurate information as possible - on product descriptions, availability, dimensions and compatibility.

Images of our products featured on our site are strictly for illustrative purpose only. Actual products received may vary from visual representations available on our site. Colours may appear different in reality due to studio lighting conditions, or variances in computer screen calibration. We strive to ensure that screen colours are true to life to the best of our abilities. We do not promise that product descriptions or accompanying content available on this site are complete, up-to-date, error-free and accurate.

Please note that we are not responsible for problems associated with the incorrect use and handling of our Hegen products. If you believe you have received a defective item, email us at with your order reference, invoice/receipt as well as a photograph and description of the defect. All exchanges and returns will take place at the following address.

Hegen Pte. Ltd.
20 Sin Ming Lane #04-60 
Midview City
Singapore 573968
Tel: +65 6842 5885

Mon to Fri from 10am to 5pm
Closed on Sat, Sun & public holidays

Please look under our Explore section for the correct way to care, clean and handle our products. You may also refer to the information leaflet and packaging that arrived with your items.

Exclusions from our Exchanges & Returns Policies

  • Items purchased with vouchers or promotional codes
  • Items that have been tainted due to misuse/mishandling
  • Gift with purchase items
  • Redemption items provided by external entities that are not wholly owned by Hegen Pte Ltd
  • Items without accompanying receipt/invoice
  • Items purchased from third-party eretail channels, as well as retail stores.
    • For such items, please refer to the Terms & Conditions stated on the purchase receipts.
  • Items that are not purchased from
  • Items that are not purchased directly from Hegen Pte Ltd

Hegen Pte Ltd reserves the right to reject any exchanges and returns requests that do not meet the requirements set out above. Otherwise, all approved exchanges are on a strict one-to-one basis. If the replacement item is no longer in stock, an estore credit will be issued, subject to Hegen Pte Ltd’s discretion.

If you have any other questions, please contact us at or give us a call at +65 6842 5885 and we’ll do our best to help you!