The Hegen site is maintained with as much accurate information as possible - on product descriptions, availability, dimensions and compatibility.
Images of our products featured on our site are strictly for illustrative purpose only. Actual products received may vary from visual representations available on our site. Colours may appear different in reality due to studio lighting conditions, or variances in computer screen calibration. We strive to ensure that screen colours are true to life to the best of our abilities. We do not promise that product descriptions or accompanying content available on this site are complete, up-to-date, error-free and accurate.
Please note that we are not responsible for problems associated with the incorrect use and handling of our Hegen products. If you believe you have received a defective item, email us at firstname.lastname@example.org with your order reference, invoice/receipt as well as a photograph and description of the defect. All exchanges and returns will take place at the following address.
Hegen Pte. Ltd.
20 Sin Ming Lane #04-60
Tel: +65 6842 5885
Mon to Fri from 10am to 5pm
Closed on Sat, Sun & public holidays
Please look under our Explore section for the correct way to care, clean and handle our products. You may also refer to the information leaflet and packaging that arrived with your items.
Exclusions from our Exchanges & Returns Policies
Hegen Pte Ltd reserves the right to reject any exchanges and returns requests that do not meet the requirements set out above. Otherwise, all approved exchanges are on a strict one-to-one basis. If the replacement item is no longer in stock, an estore credit will be issued, subject to Hegen Pte Ltd’s discretion.
If you have any other questions, please contact us at email@example.com or give us a call at +65 6842 5885 and we’ll do our best to help you!