SPECIAL PROJECTS

Systems Administrator

Hegen is a fast-growing company specialising in mother and baby products and with a mission to enhance the breastfeeding journey and help ease the transition into parenthood with meaningful products and services. As one of the top 10 fastest growing companies in Singapore, Hegen takes pride in creating innovative and practical solutions for time-strapped parents.

THE ROLE - Systems Administrator

Hegen offers the gifted and dynamic Systems Administrator a role to play in maintaining, upgrading and managing our software, hardware and networks. Your resourcefulness will contribute effectively to Hegen with your ability to quickly diagnose and resolve IT challenges faced internally. A growth-centered organisation, you will play a part in supporting the development of our technology infrastructure by ensuring it runs smoothly and efficiently.

Responsibilities

  • Support the team in the day-to-day operations, maintenance, and troubleshooting of our website (e-commerce store), systems such as ERP, CRM and other user platforms
  • Identify and drive implementation of improvement opportunities, including improvement of processes and procedures to aid user’s platform experience with the team
  • Assist with new projects implementation that improves processes and workflows to aid in the driving of new business growth for the company
  • Provide L1/L2 helpdesk support and assistance to resolve IT-related issues
  • Produce instructional documentation and user guides to assist users where necessary
  • Provide internal user training and support for software programs, applications and platforms
  • Perform User Acceptance Testing on deliverables during the implementation phase of projects
  • Keep abreast with in-trend technological offerings and strategies to communicate findings and propose new solutions on existing platforms

Requirements

  • At least 2 years of experience in IT/Tech Support in Platform Implementations, Systems Management, Project Management, or a similar role
  • Ability to troubleshoot and resolve issues on Windows & MacOS
  • Experience in operating an e-commerce platform such as Magento, Shopify or WooCommerce in prior role with programming language (HTML, CSS, Javacscript, etc) knowledge
  • Experience with CRM platforms such as Zendesk, Freshdesk, Salesforce or Hubspot
  • Prior knowledge and exposure with ERP platforms such as SAP or Microsoft Dynamics 365 will be an advantage
  • Self-Starter, motivated and able to work independently
  • Strong desire to learn and always seeking answers
  • Resourceful and able to think strategically and critically

Please provide a short write-up on why you would like to join our team in your CV. You may also send us an email with the write-up and CV at hr@hegen.com. Only shortlisted applicants will be notified.